Emporium
Dubai Outlet
0

Returns & Exchanges

We want you to be completely satisfied with your purchase

Our Return Policy

30-Day Returns

Return items within 30 days of delivery

Free Returns

Free return shipping on eligible items

Easy Process

Simple online return request process

Eligible for Return

  • Items in original packaging with tags attached
  • Unworn, unused, and undamaged products
  • Items returned within 30 days of delivery
  • Products with proof of purchase

Not Eligible for Return

  • Intimate apparel and swimwear (for hygiene reasons)
  • Personalized or customized items
  • Opened beauty and skincare products
  • Items marked as final sale or non-returnable

How to Return an Item

1

Initiate Return

Log in to your account, go to your orders, and click 'Return Item' on the order you want to return.

2

Print Label

Print the prepaid return shipping label that will be emailed to you.

3

Pack & Ship

Pack the item securely in its original packaging and attach the return label. Drop off at any courier location.

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Need Help with a Return?

Our customer support team is here to assist you with any return questions.

Contact Support